After investigating this issue, it turns out that several different causes might cause this particular error. Here’s a short list of situations that are known to cause the apparition of the CE-33984-7 error code:
Method 1: Checking the status of PSN
Before you try any of the other fixes below, you should start by ensuring that the problem is not widespread. You may be seeing the CE-33984-7 error due to a timed-out connection during the PSN sign-in process caused by a server problem. If you suspect this scenario might be applicable, you can determine if this is true by checking the PSN Service Status Page. Visit this link and see whether the status page is currently displaying a problem with Account Management or PlayStation Store. Note: If the PSN Status page is revealing a server problem that might be affecting your connection to the PSN network, the issue is entirely beyond your control. All you can do in this case is waiting for the issue to be resolved by Sony and check this status page regularly. In case the investigation you just performed didn’t reveal any underlying server problems, move down to the next method below.
Method 2: Restarting or Rebooting your Local Network
If you previously made sure that the problem is not caused by a server issue, the next item you should investigate is your router. Some users that were also encountering the CE-33984-7 error have reported that the issue was resolved after they rebooted or reset the local network connection via their router. This method will end up fixing the majority of network inconsistencies that are preventing you from connecting to the PSN network. Keep in mind that this problem is documented to be much more common with low-tier router equipment that is forced to work with a limited bandwidth (especially when multiple devices are connected at the same time). If this scenario seems like it could be applicable, start by disconnecting every non-essential device connected to your router. Then, follow one of the two sub-guides below to either restart or reset your network equipment.
A. Restarting your router
If you’re dealing with a common network inconsistency, a quick router restart should be enough to fix the majority of TCP / IP inconsistencies caused by temporary data. This operation was confirmed to work by several PS4 users that were previously dealing with the CE-33984-7 error. To go for a router restart, take a look at the rear of your router and press the On-Off button once to cut off power. Next, press the power button once to cut off power to your router before physically disconnecting the power cable. Note: After you press the power button, physically disconnect the power cable and wait for a full minute to ensure that the power capacitors are completely drained. Next, press the power button once again to re-establish the network connection and see if the problem has been resolved. If the same error code (CE-33984-7) is still appearing while attempting to connect to the PSN Network, go for a router reset.
B. Resetting your router
If the simple router restart wasn’t effective in your case, it’s a sign that you’re dealing with a more serious network inconsistency that you might only be able to fix by a network reset. This operation has a high chance of fixing the problem, but it will revert your router to its factory state. This means that any custom settings you have established since then will be lost – this includes whitelisted/blocked items, forwarded ports, and any other setting modified from your router settings. Note: If you connect through PPPoE, going for a router reset also means that your router will ‘forget’ the login credentials. If this scenario it’s applicable, be prepared with the login page from your ISP so you’ll be able to restore Internet access once this operation is complete. To initiate a router reset, press and hold on the reset button on the back of your router for 10 seconds or until you see all the front LEDs flashing at the same time. Note: Most manufacturers will construct the reset button built-in to prevent accidental presses. So to access it, you’ll likely a sharp object like a small screwdriver, a toothpick, or a needle to press and hold it long enough for the reset to be initiated. Once the reset procedure is complete, reinsert your ISP credentials (if you’re using PPPoE) to re-establish the Internet connection, then attempt to connect to PSN again to see if the CE-33984-7 error has been fixed. In case the same problem is persisting, move down to the next potential fix below.
Method 3: Activate Console as primary
Some users that were also encountering this problem have confirmed that they were able to fix the problem by activating their account as primary on their console. This fix is mostly reported to be effective in instances where the CE-33984-7 error occurs when attempting to access digitally purchased media. Several affected users encountering the same problem have reported that the error code stopped appearing after they accessed the Settings menu of the console and activated their console as their primary PS4 from the Account Management settings. If you’re unsure on how to do this, follow the instructions below to resolve the CE-33984-7 error code by setting your console as the primary PS4: In case the same CE-33984-7 error code is still occurring, move down to the next method below.
Method 4: Power-cycling your console
According to some affected users, this problem can also occur if you’re dealing with a fairly common inconsistency brought about by some type of corrupted temporary data that was brought about after an unexpected system interruption or a bad update. In this case, initiating a power cycling procedure should allow you to get around the CE-33984-7 error code. This was confirmed to be effective by several affected users. To go forward with this procedure, follow the instructions below to initiate a power-cycling procedure: In case you still end up seeing the same CE-33984-7 error code, move down to the next potential fix below.
Method 5: Update Router firmware
As some affected users have reported, this particular error code can also occur when your router is forced to work with severely outdated firmware. This is much more likely if you’re experiencing other issues on different devices. If this scenario is applicable, you should be able to fix the problem by updating your router firmware to the latest version available. However, keep in mind that the exact instructions on getting this done are dependent on the type of router that you’re using. Note: In case you’re not comfortable with updating the firmware of your router, it’s best to contact a certified technician to perform this operation for you instead. Keep in mind that each router manufacturer has its own means of allowing end-users to update their firmware version on their network devices. However, most of them will use proprietary tools, with only a few of them recommending the manual approach. Here’s a list of official documentation that will walk you through the process of updating the router firmware with most manufacturers:
TP-LinkNetgearASUS Linksys
Note: If your router manufacturer is not on this list, search online for specific steps on updating the firmware. If this scenario is not applicable or you already tried this without success, move down to the next potential fix.
Method 6: Setting up the connection Manually
If none of the potential fixes above have worked for you, the final approach you can try before calling it quits is to set up the Internet connection manually. This will be effective in those situations where the automatic approach ends up using values that render the connection with the Playstation Network unstable. To set up your Internet connection manually, follow the instructions below:
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