Subject Epson Perfection 3170 Photo Overview Technical Support Epson America Inc. Server: ‘ smtp.comcast.net’ Windows Live Mail Error ID: 0x800CCC0D Protocol: SMTP Port: 465 Secure(SSL): Yes Socket Error: 11004 This article will tell you why you get this error and how you can fix it.
What error 0x800CCC0D means and why it occurs
Essentially, there are two server types for accessing your mail with each server supporting one of the two. IMAP can be used across multiple devices and emails are synced in real time. POP can only be used for a single computer and emails aren’t synced in real time. Instead, they’re downloaded and you decide how often you want to download new emails usually with an interval of more than 1 minute. When you get error 0x800CCC0D, it means that your WLM program was unable to connect to the host server i.e. your ISP. Either the name or protocol credentials you entered into WLM are incorrect or the firewall is denying WLM access to the internet. When WLM is installed, Windows firewall will allow it to access the internet but if your antivirus has a firewall protection, it might block WLM from accessing the internet. This can occur after your antivirus detects a malware downloaded in your email, therefore blocking the offending application. US-based free Yahoo accounts have webmail access only, no POP access. Windows Mail handles POP mail but not Yahoo webmail. Yahoo’s solution is to pay them for premium “Mail Plus” service. Here is how to remedy your situation. Make sure that your internet connection is working and that your ISP is not down.
Method 1: Re-enter Correct Server Names
In case you typed the wrong servers for imap/smtp information, input the correct data to get WLM to work. To check your server protocol properties: Check for any mail settings changes by your email provider. Some ISPs like Gmail require you to enable POP setting on your account first before your data can be synced on WLM. Just make sure under Gmail side that the POP and Forwarding is enabled. Follow the instructions provided here to do this. Remember that US-based free Yahoo accounts are not supported by the above protocols. You can get the WLM settings for your ISP by using the online service here. When entering your email address on this tool, you will get the settings that you need to enter into your WLM application. You can also check for settings from your ISP website; get the WLM settings from the website and check for any updates there too. For example, you can find details on how to set up a POP3 Gmail account on WLM here. You can also call them on their service or customer care number.
Method 2: Disable email scanning from your antivirus and allow Windows Live mail firewall access from your third party antivirus software.
If you have made sure that your internet connection is working and server details are entered correctly, then your problem is likely to be that WLM is blocked by a firewall from your third party antivirus. Most antivirus, including AVG, Avast, Norton and Kaspersky have a firewall protection layer. You will have to allow Windows Live Mail access. You can achieve this by:
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