The issue is readily solved by reinstalling drivers, rolling back drivers or restarting the Wacom services. There are also some hardware concerns you need to address. Make sure that you are plugging your device into a proper port. Try changing ports and make sure that the cable is attached properly and is in working condition.
Solution 1: Restarting Wacom Service
We will try restarting the Wacom service as our first step in solving the problem. This will restart the entire procedure, refresh currently stored configurations and try detecting your tablet again.
Solution 2: Updating Driver and Reinstalling Programs
If restarting the service doesn’t work, we can try updating the driver. First, we will remove the driver and then uninstall all related applications. Reinstalling the applications and drivers will make sure that all misconfigurations are dealt with and the computer will recognize the tablet like it was plugged for the first time. Note: If the tablet still fails to be detected after installing the latest drivers, try rolling back drivers. Rolling back means installing a previous version of drivers. You can easily download them from the official website.
mklink /j “D:\Program Files\Tablet” “C:\Program Files\Tablet” In this case, the custom location for Program Files is D drive. You can replace “D” with whatever your drive happens to be.
A new window will pop up asking whether you want to update the drivers automatically or manually. Select the second option (manually). Browse to the location where you downloaded the drivers and install them.
Solution 3: Reinstalling the Visual C++ Redistributable Packages
Another workaround for this problem is to ensure that you have the latest Visual C++ Redistributable packages installed on your computer. Close all Wacom services as explained above, update your redistributables and then try connecting the tablet again.
Note: If you are using 64 bit Windows, you can install both (vredist_x64.exe and vredist_x86.exe). However, if you have 32 bit, you should only install “vredist_x86.exe”. You can check which version of Windows you have by press Windows + S, type “system information” and open the application which comes forth.
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